Privacy policy

Information we collect

When you submit an enquiry, we may collect your name, telephone number, postcode, job details and any photographs or information you choose to send through WhatsApp or another contact method.

If you consent to optional analytics cookies, basic technical and usage information may also be collected, including pages visited, device type, approximate location and referral source.

How we use information

• To respond to enquiries and provide estimates or arrange clearance work.
• To keep appropriate records of customer communication and completed work.
• To operate, secure and improve the website and its contact process.
• To meet legal, accounting or waste-handling obligations where applicable.

Sharing and retention

We do not sell personal information. Information is only shared with service providers where needed to operate the website, communicate with you, complete requested work or meet a legal obligation.

Enquiry information is retained only for as long as it is reasonably needed for customer service, business records, dispute handling and legal requirements.

Analytics and external services

Google Analytics is disabled by default and is loaded only after you actively accept analytics cookies. You can reject it or withdraw consent at any time through Cookie settings in the footer.

See our cookie policy for the cookies, purposes and retention periods involved. Links to WhatsApp, Facebook, Google and other external services are governed by those providers once you leave this website.

Your choices and rights

You may ask what personal information we hold about you, request correction or deletion where applicable, or object to certain uses. Contact us using the details on the contact page and we will respond as soon as reasonably possible.